Privacy Policy

1. Introduction

Classy Detailing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.classydetailing.ca or use our auto detailing services in Moncton, New Brunswick.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number)
• Vehicle information (year, make, model, condition)
• Service preferences and requirements
• Photos of your vehicle (if provided for quotes)
• Payment information (processed securely through Interac e-Transfer)
• Communications with us (emails, messages, phone calls)

2.2 Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Location data (general geographic location based on IP address)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our auto detailing services
• Process and respond to your quote requests
• Schedule and manage appointments
• Send appointment confirmations and reminders
• Process payments and send receipts
• Communicate with you about our services
• Respond to your comments, questions, and requests
• Send you technical notices and support messages
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent: We may share your information with your explicit consent
• Service providers: We may share information with third-party vendors who perform services on our behalf (e.g., email delivery, payment processing)
• Legal requirements: We may disclose information if required by law or in response to valid legal requests
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• Protection of rights: We may disclose information to protect our rights, property, or safety

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only
• Secure storage of physical records

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specifically:

• Customer records: Retained for 7 years for tax and accounting purposes
• Service history: Retained indefinitely for quality assurance and warranty purposes
• Marketing communications: Until you opt-out
• Website analytics: 26 months

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Opt-out of marketing communications at any time
• Data portability: Request your data in a structured, machine-readable format

To exercise these rights, please contact us at info@classydetailing.ca or call (506) 961-2710.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: